Frequently Asked Questions

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Q. What should I know when hiring a contractor?

A. Before you hire any contractor, be sure to do your "homework."

1. Planning:

Plan your project with as many details as possible before you speak to prospective contractors.  Consider giving specific details where possible so that the contractor knows exactly what you want and he or she can provide you with a more realistic bid.  Also, supplying prospective contractors with the same specifications will make it easier for you to compare bids to one another.

2. Where to look for a contractor:

In addition to traditional advertising-based sources such as the phonebook, consider looking to professional or trade organizations as a source for a contractor.  In order to gain membership, professional and trade organizations generally require a standard level of education or training. Membership in these types of organizations demonstrates intent to maintain professionalism and quality.  Ask friends and family for the names of contractors that they have used on their project.  Also, depending on the type of contractor you seek, construction or job sites are a good source.  If you see work that you like, ask the name of the contractor.

3. Consider your list:

While cost is important as you select a contractor, do not automatically accept the lowest bid.  Carefully consider the quality and size of materials used in lower bids. Is the contractor correctly licensed and adequately insured.  An abnormally low or high bid may be the result of a mistake.  Remember the saying: "If it sounds too good to be true, it probably is."

4. License and Insurance:

Make sure your contractor is operating under a current business license and that the contractor carries adequate General Liability and Workers Compensation insurance policies.  Some contractors avoid carrying insurance in order to reduce their overhead expense.

Anyone who has employees is required by law to carry Workers Compensation insurance coverage for their employees.  Some contractors avoid this responsibility by either paying their employees with cash or as a subcontractor.  Be aware that if a worker is injured on your property and the contractor does not have insurance, you could be asked to pay for injuries and rehabilitation through your homeowner’s policy.  Likewise, if your contractor damages your property and does not have general liability insurance, you or your insurance could end up paying for the damages.

Ask that the contractor provide you with Proof of Insurance Coverage certificates.  If the certificates do not come directly from an insurance agent, call the insurance agent to verify coverage is in force and up to date.

5. Who will be performing the work:

Will the contractor and his or her employees be performing the work or will a subcontractor be involved?  If the contractor plans to use a subcontractor verify that the subcontractor is adequately insured either by his or her own policy or by the contractor’s policy.

6. Be aware of the payment schedule:

A short-term project, lasting a few days, may be billed upon completion.  A longer-term contract may result in scheduled progress payments on a weekly, biweekly, or monthly basis or based on specific phases.  Never pay a contractor in full before the work is complete.

Be cautious of a contractor who asks for a large deposit before work commences.  Generally a contractor should only ask for a deposit when (a) a custom or specialty item is being ordered specifically for your project, (b) the purchased materials are to be left at your site, or (c) items ordered for your job will require a restocking fee if you change your mind and the items are returned.

7. Always request a written quote.